Dhruv Raghav

  • Team Leader
  • India
  • Jul 01, 2019
Full time Customer Service Telecommunications

Personal Summary

Result driven professional with almost Five years of experience in Corporate Marketing, Business
Development, Partner/Sales Relation, Customer Service & Banking. Adhere strictly to quality parameters for positive, streamlined and standard work culture.

Work Experience

Jan 2016 - Genpact Headstrong
  • Gathering, compiling, modeling, validating, and analyzing data needed by the Research Analyst.
  • Manage marketing campaigns for planning and discover opportunities to work with Analyst team.
  • Managing a shift by assigning shift task to the shift members and by making sure that all the request are completed and delivered within the stipulated time without any error.
  • Training new hires on the process related tasks.
  • Shadowing team members in handling the critical task.
  • Updating procedure documentations.
  • Regular interaction with the client managers sitting onsite.
  • Interacting with the research analyst and helping them in publication of their research reports.
  • Handling all the process related escalations within the shift.

Database Management System (FILM) – Managing database