Business Operations Manager
Jan 2018 - Feb 2018
Telstra, Hong Kong
- Business partnership with Sales Leaders to provide support on operational and strategic issues
Assistant Vice President
Jan 2012 - Jun 2015
OCBC Securities Private Limited, Singapore
- Selected for OCBC group Management Associate Program, promoted to AVP in Jul 2013
- Led a 1.5 Mil. SGD, cross functional, industry level FATCA compliance project as Project Director
- Reported project progress in governance meeting at OCBC Group CEO level
- Conducted stakeholder workshops to brainstorm and document requirements.
- Produced documents including Requirements documents, Use case documents etc.
- Created test plans, test cases and helped users with UAT before acceptance and roll out.
- Assisted with vendor management and onboarding activities such as Contract negotiations, RFP process
- Assisted in the feasibility analysis for a new product leading to its launch
- Assisted in competitive analysis to benchmark company services against competition offerings
- Led a cross functional vendor selection process for >10 Mil SGD back office modernization project
Oct 2010 - Jan 2012
Cognizant Technology Solutions
- Business analysis and requirement gathering for a client’s social networking & E-learning initiative
- Received official client recognition for exceptional project performance in a business analyst role.
- Managed Requirements, Use Case documents, Wire Framing, UAT and defect life cycle.
- Led a cross functional team of developers, designers, testers and senior stakeholders for projects.
- Conducted pre sales activities such as responding to client RFP and preparation of pitch decks.
May 2007 - Apr 2008
- Worked on Fidessa trading platform and ensured defect free releases to support trading floor operations
Aug 2005 - May 2007
Kanbay SOftware India Private Limited
- Ensured defect free releases in software testing role for prime brokerage unit of a major investment bank
Jul 2015 - Jun 2017
Hong Kong University of Science & Technology
May 2008 - Sep 2009
Asian Institute of Management
Bachelor of Engineering
Jul 2001 - Jul 2005
Bharati Vidyapeeth University, India