An enthusiastic team player that can bring positivity and motivation for the team to grow.
A leader who trained and mentored new employees for 3 + years and wanted to expand the horizon.
Detail oriented and work well in the most stressful situations
Experience with Incident and change management by managing tickets from the queue and resolving on a priority
Active Directory deployment and administration such as creation, modification, deletion, GPO’s and experience working with PKI
Maintained and created documentation for all procedures and processes and continuously worked to improve the process
Worked collaboratively with other team members to provide customer support and project deliverables
Provided technical support to end users on phone or real-time and assisted co-workers in the execution of processes
Demonstrated expertise in teaching data structures, Java, C++, .Net, Database management systems and intermediate knowledge with Distributed file system
Experience working with network operating systems as well as
Teamwork, effective communication, time-management, problem-solving
Mentored group of graduate students in evaluating and presenting solutions for real-world technology issues and building multiple Proof-of-concept demonstrations that address these issues
Research the area of expertise and developed proposals within the institution