Poonam Yadav

  • IT Analyst
  • Calgary, AB, Canada
  • Apr 16, 2019
Full time Customer Service Education Entry Level Information Technology

Personal Summary

An enthusiastic team player that can bring positivity and motivation for the team to grow. 

A leader who trained and mentored new employees for 3 + years and wanted to expand the horizon.

Detail oriented and work well in the most stressful situations

Work Experience

Security delivery specialist
Jan 2015 - May 2017 IBM

Experience with Incident and change management by managing tickets from the queue and resolving on a priority

Active Directory deployment and administration such as creation, modification, deletion, GPO’s and experience working with PKI

Maintained and created documentation for all procedures and processes and continuously worked to improve the process

Worked collaboratively with other team members to provide customer support and project deliverables

Provided technical support to end users on phone or real-time and assisted co-workers in the execution of processes

Course Instructor
Jan 2013 - Feb 2014 Delhi Institute of computer science

Demonstrated expertise in teaching data structures, Java, C++, .Net, Database management systems and intermediate knowledge with Distributed file system

Experience working with network operating systems as well as

Teamwork, effective communication, time-management, problem-solving

Mentored group of graduate students in evaluating and presenting solutions for real-world technology issues and building multiple Proof-of-concept demonstrations that address these issues

Research the area of expertise and developed proposals within the institution

Education

Technology Infrastructure Analyst
Sep 2019 - Apr 2019 SAIT
Bachelor of Computer applications
Aug 2007 - May 2010 Guru gobind singh Indraprastha University