Manjeet

  • Network support engineer
  • Etobicoke, ON M9R 1X9, Canada
  • Dec 19, 2018
Full time Information Technology Telecommunications

Personal Summary

CIK Telecom Network support Engineer
---start date 2015 – till now
Network Monitoring, need to check network traffic, network connection, tool used packet logic client, Packet logic System Manager.
Troubleshooting for Modem/routers/switches/VOIP Phone/IPTV services.
Follow Level 1/Level 2 tickets. Tool used CRM.
Follow up with clients/(B2B/B2C) about issue raised by opening tickets, provide solution, take remote access client side. Tool used RDS/TeamViewer.
Manage internal Network, Local area connection; manage internal server, windows server 2008/2012, create/delete/modify new login/password for new joins.
Assign access level to users/groups, by Group policy management. Handle different domains, and work on Site to site connection through VPN connection.
Handle provisioning issues/Mapping wrong issues/DHCP issues/slow speed issue/ Internet Unstable issues.
Handle different type of internet service issues, DSL/cable/FTTB(Fiber line).
Handle VOIP phone service issues, voice quality issues/1 way voice/incoming call/outgoing calls not working/Long Distance call not working. configure Voice Mail, FAX, client Outlook account.
Upgrade/downgrade Firmware of router/switches/IPTV/Voip box.
Configure router/switch/Voip box/IPTV box.

Work Experience

Network support engineer
Jan 2015 - CIK telecom

CIK Telecom Network support Engineer
---start date 2015 – till now
Network Monitoring, need to check network traffic, network connection, tool used packet logic client, Packet logic System Manager.
Troubleshooting for Modem/routers/switches/VOIP Phone/IPTV services.
Follow Level 1/Level 2 tickets. Tool used CRM.
Follow up with clients/(B2B/B2C) about issue raised by opening tickets, provide solution, take remote access client side. Tool used RDS/TeamViewer.
Manage internal Network, Local area connection; manage internal server, windows server 2008/2012, create/delete/modify new login/password for new joins.
Assign access level to users/groups, by Group policy management. Handle different domains, and work on Site to site connection through VPN connection.
Handle provisioning issues/Mapping wrong issues/DHCP issues/slow speed issue/ Internet Unstable issues.
Handle different type of internet service issues, DSL/cable/FTTB(Fiber line).
Handle VOIP phone service issues, voice quality issues/1 way voice/incoming call/outgoing calls not working/Long Distance call not working. configure Voice Mail, FAX, client Outlook account.
Upgrade/downgrade Firmware of router/switches/IPTV/Voip box.
Configure router/switch/Voip box/IPTV box.

Education

Bachelor in commerce program
Jan 2010 - Jan 2013 Delhi university india